CloudX Scriptly Hub

Our Commitment to Your Privacy

At CloudXScriptlyHub, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our generative AI education platform. We believe transparency builds trust, so we've written this in plain language that actually makes sense.

Operating in Taiwan's dynamic tech education market, we comply with local privacy regulations while maintaining international standards for data protection. Your personal information deserves respect, and we're committed to earning that trust through clear practices and honest communication.

Information We Collect

We collect information in several ways to provide you with the best possible learning experience. Here's exactly what we gather and why:

Account Information

When you create an account, we collect your name, email address, and chosen password. We also store your learning preferences and progress to personalize your educational journey.

Learning Data

We track your course progress, quiz results, and project submissions. This helps us understand how you learn best and recommend relevant content that matches your interests.

Technical Information

Our systems collect device information, IP addresses, and browser details. This technical data helps us optimize platform performance and troubleshoot any issues you might encounter.

Communication Records

When you contact our support team or participate in community discussions, we maintain records of these interactions to provide better assistance and improve our services.

How We Use Your Information

Your data serves specific purposes that directly benefit your learning experience. We don't use your information for anything that doesn't add value to your education:

Personalized Learning: We analyze your progress patterns to recommend courses, adjust difficulty levels, and suggest learning paths that match your goals and pace.
Platform Improvement: Aggregated data helps us identify popular topics, common learning challenges, and areas where we can enhance our curriculum and user interface.
Communication: We send course updates, important announcements, and educational content that's relevant to your enrolled programs. You can control these preferences anytime.
Technical Operations: Your data helps us maintain platform security, prevent fraud, troubleshoot technical issues, and ensure smooth operation of all our educational tools.
Quality Assurance: We use learning analytics to assess course effectiveness and make data-driven improvements to our educational content and teaching methods.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. Here are the specific situations where we might share your data:

Educational Partners

Some courses involve collaboration with AI companies and tech industry partners. When relevant to your chosen programs, we may share limited progress information to facilitate internship opportunities or industry mentorship programs.

Service Providers

We work with trusted companies that help us operate our platform - cloud hosting services, email delivery systems, and analytics tools. These partners only access data necessary for their specific services and are bound by strict confidentiality agreements.

Legal Requirements

Taiwan privacy laws and international regulations may require us to disclose information in specific circumstances. We only share what's legally required and notify you when possible, unless prohibited by law.

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

Access Your Data

Request a complete copy of all personal information we hold about you. We provide this in a readable format within 30 days of your request.

Correct Information

Update or correct any inaccurate personal information through your account settings or by contacting our support team directly.

Delete Your Account

Request complete deletion of your account and associated data. Some information may be retained for legal compliance, but we'll remove everything else within 90 days.

Data Portability

Export your learning progress, project submissions, and other personal data in a format that you can use with other educational platforms.

Communication Preferences

Control what emails you receive from us. You can opt out of marketing communications while still receiving important account-related updates.

Security Measures

Protecting your data is one of our top priorities. We've implemented comprehensive security measures that go beyond basic requirements:

Encryption

All data transmission uses industry-standard SSL encryption. Your personal information is encrypted both in transit and at rest.

Access Controls

Only authorized personnel can access user data, and all access is logged and regularly audited for security purposes.

Regular Updates

We continuously update our security systems and conduct regular vulnerability assessments to stay ahead of potential threats.

Data Backup

Secure, encrypted backups ensure your learning progress is protected against data loss while maintaining privacy standards.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Here's our retention schedule:

1

Active Account Period

While your account is active, we maintain all your learning data to provide continuous service and track your educational progress.

2

Inactive Accounts (2 Years)

If you don't log in for 24 months, we'll send reminder emails. After 3 years of inactivity, we begin the account closure process.

3

Account Deletion

When you request account deletion, most data is removed within 90 days. Some records may be kept for legal compliance as required by Taiwan regulations.

4

Legal Compliance

Financial records and certain educational transcripts are retained for 7 years as required by Taiwan education and business regulations.

Cookies and Tracking

Our platform uses cookies to improve your experience and analyze usage patterns. Most cookies are essential for basic functionality, while others help us understand how to make our platform better.

Essential Cookies

These cookies are necessary for the platform to work properly. They handle login sessions, remember your preferences, and maintain security. You cannot disable these without affecting platform functionality.

Analytics Cookies

We use analytics tools to understand how students interact with our courses and identify areas for improvement. This data is aggregated and anonymized - we can't identify individual users from this information.

Your Cookie Choices

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features but won't prevent you from accessing core educational content.

International Data Transfers

While we're based in Taiwan, some of our service providers operate internationally. When we transfer data outside Taiwan, we ensure adequate protection through:

Contractual safeguards that require international partners to maintain Taiwan-level privacy protections
Regular audits of international service providers to verify compliance with our privacy standards
Data processing agreements that specify exactly how your information can be used
Encryption requirements for all international data transmissions

Children's Privacy

Our AI education programs are designed for learners aged 18 and above. We do not knowingly collect personal information from minors under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us about age-appropriate learning options.

If we discover we've inadvertently collected information from someone under 18, we'll delete that data immediately and work with parents or guardians to address the situation appropriately.

Policy Changes

We may update this privacy policy occasionally to reflect new features, legal requirements, or improved practices. When we make significant changes, we'll notify you through email and prominent platform announcements.

Minor clarifications or administrative updates won't trigger notifications, but we'll always update the "Last Updated" date at the top of this policy. We recommend checking this page periodically to stay informed about how we protect your privacy.

Privacy Policy